499vet's Privacy Policy
Protecting your personal information is our highest priority. Read this policy to learn in detail how 499vet collects, uses, and keeps your information secure.
Introduction and Scope
499vet (hereinafter referred to as "we", "us", or "the Platform") is an online gaming platform in Bangladesh. When you visit our website 499vet.lat or use our services, you agree to the terms of this privacy policy. This policy clearly describes how your personal information is collected, for what purposes it is used, how it is stored, and under what circumstances it may be shared with third parties.
This privacy policy is an integral part of our Terms and Conditions. We may update this policy from time to time. In the case of any significant changes, we will make every effort to notify you as soon as possible.
Our Commitment to Your Protection
499vet handles your personal information with the utmost care. We use SSL encryption and modern security technology to keep your information safe at all times. Your information is never sold or disclosed to any unauthorized person or organization.
What Information We Collect
To provide our services effectively and to improve your experience, we collect the following types of information:
Personally Identifiable Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number (for bKash / Nagad / Rocket verification)
- National ID or passport number (for KYC verification)
Financial Information
Information required to process and verify transactions:
- Mobile banking number (bKash, Nagad, Rocket)
- Deposit and withdrawal transaction history
- Payment method details
- Transaction dates and amounts
Technical Information
Information collected automatically from your device and browser:
- IP address
- Browser type and version
- Device information (operating system, model)
- Cookies and session data
- Page visit and activity logs
Gaming Activity Information
Information collected to improve your gaming experience:
- Game play history and betting records
- Preferred games and categories
- Bonus and promotion usage history
- Session duration and frequency
Purpose of Data Use
We use your information only for the following legitimate purposes. Your information is never sold or used in any unauthorized commercial way:
3.1 Service Delivery and Operations
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Activating bonuses and promotions
- Maintaining necessary communication with you
- Providing live chat support
3.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Conducting the KYC (Know Your Customer) process
- Ensuring age verification (21+)
- Following responsible gaming guidelines
- Maintaining the security and integrity of the system
3.3 Improvement and Personalization
- Recommending games and offers based on your preferences
- Improving the usability and performance of the platform
- Identifying and resolving technical issues
- Developing new services and features
Data Storage and Security
We use the latest technology and methods to protect your information. Our security framework operates at the following levels:
SSL Encryption
All our data transfers are protected by 256-bit SSL encryption. This ensures that your information remains completely secure during transmission.
Secure Servers
Your information is stored in data centers that comply with international security protocols. Firewall and anti-virus systems remain active at all times.
Access Control
Only authorized staff may access your information for specific required purposes. All access logs are recorded and regularly audited.
Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, financial records and KYC information may be retained for a set period as required by law. Technical log data is generally deleted automatically after a set period.
Data Sharing with Third Parties
We may share information with third parties only in the following limited and necessary circumstances:
Payment Processors
Information required to process your financial transactions (bKash, Nagad, Rocket) is shared with the relevant payment gateway providers. These providers follow their own privacy policies.
Legal Authorities
We may be required to provide relevant information in response to applicable law, court orders, or legitimate requests from regulatory bodies. In such disclosures, only the minimum necessary information is shared.
Technology Service Providers
Technology partners that assist in running the platform (such as server hosting and analytics tools) may access limited information. All of them operate under strict confidentiality agreements.
Identity Verification Services
As part of the KYC process, documents required for identity verification may be shared with verification agencies. This information is used solely for verification purposes.
Cookies Policy
Our website uses various types of cookies. Cookies are small text files stored in your browser that help improve your experience.
Essential Cookies
These cookies are essential for the core functionality of the website — such as maintaining your login session, managing security tokens, and remembering your preferences. These cookies cannot be disabled.
Analytical Cookies
These cookies help us understand how users interact with the platform. This allows us to improve the quality of our service. Data collected from these cookies is analyzed in aggregate form.
Functional Cookies
These cookies are used to provide your preferred language, game settings, and a personalized experience. You can control these cookies through your browser settings, though doing so may limit certain features.
Your Rights
As a user of 499vet, you have certain important rights over your personal information:
Right to Access
You may request at any time that we inform you of what information we hold about you.
Right to Correction
If your information is incorrect or incomplete, you may contact us to have it corrected.
Right to Deletion
Beyond legal obligations, after closing your account you may request that your personal information be deleted.
Right to Restrict Processing
In certain circumstances, you may request that we limit the processing of your information.
Right to Object
You may object to the use of your information for marketing purposes and withdraw your consent.
Right to Portability
You may request to receive the personal information you have provided in a structured, machine-readable format.
Protection of Minors
499vet strictly does not provide any services to those under 21 years of age. Our platform operates exclusively for adults aged 21 and above.
We verify age during the registration process. If we become aware that a minor is using our platform, we will immediately close that account and delete all collected information.
We request that parents remain vigilant to ensure their minor children cannot access online gaming platforms.
External Links and Third Parties
If our platform contains links to third-party websites, we are not responsible for the privacy policies of those sites. Our service may include games from providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe.
These providers may process your gameplay data in accordance with their own privacy policies. We advise you to read the privacy policies of the relevant providers as well.
Policy Changes
We may update this privacy policy from time to time. In the case of any significant changes, we will notify you in the following ways:
- By displaying a notice on the platform
- By sending a message to your registered email address
- By requesting acceptance of the updated policy at login
Continued use of the platform after any changes will be considered as your agreement to the updated policy. The "Last Updated" date at the top of this page indicates the time of the most recent change.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team is committed to resolving your issues.
Get in Touch with Us
Related Policies
Please read the following pages to learn more about our combined policies: